Community Manager

Goals & Objectives

Strengthen our BlOCK71 startup ecosystem in Silicon Valley and its linkages to other BLOCK71 locations in Southeast Asia and China.

Job Scope

* Lead the Community Management effort within the start-up and student community to achieve the following:

o Strengthen awareness of the BLOCK71 brand among tech investors, professionals, corporates, colleges and student bodies in San Francisco Bay Area;

o Serve the needs of Singapore start-ups aspiring to connect with the BLOCK71 San Francisco community, as well as US-based companies aspiring to venture into Southeast Asia via Singapore;

o Expose students of Singapore Institutes of Higher Learning (IHLs) and ASEAN students studying in US universities to the Silicon Valley startup ecosystem;

o Grow the global BLOCK71 ecosystem by strengthening the linkages between BLOCK71 SF and other BLOCK71 locations.

Duties & Responsibilities

a) Community Management Strategy: Work with existing team to develop strategies and plans to grow the BLOCK71 start-up ecosystem in SF while keeping abreast of BLOCK71 developments and initiatives in other locations; initiate new programs and services to create connections and support start-up growth, including events, mentorship and member introductions; grow and manage network of mentors, advisors and resources for both students and start-ups.

b) Events & Event Planning: Serve as brand ambassador for BLOCK71 and attend entrepreneurial events within the SF area to grow network of contacts, strengthen brand awareness, and remain apprised of entrepreneurial trends and industries; plan and organize events for our community

c) Content creation & social media marketing: writing blog posts, articles, newsletters and communications materials for social media channels; manage and grow our presence through blogs, Twitter, Facebook, Instagram and other strategically relevant online channels

d) Community & Customer Relations: Responsible for customer support, improving the experience for community members and managing queries from community members; develop and execute university outreach and relationship management plan to increase student community within BLOCK71, focusing on students from Singapore universities; ASEAN universities with entrepreneurial programs in SF; as well as ASEAN students who are studying/ based in SF; manage and maintain relationships with vendors and landlords.

e) Analytics & Reporting: Using Google Analytics and other measurement tools to capture data and report on metrics and continually find ways to improve on those metrics through testing and new initiatives; maintain list of useful member resources and contacts.

f) Business Development: Seek to increase number of community members, the number of attendees and speakers for our community events and event sponsorships

Experience & Requirements

* BA / BS or equivalent in Business, Marketing, or other

* Outgoing personality – you will be required to walk into networking events and be comfortable introducing yourself to strangers and our event speakers to the audience

* Writing skills – you must have strong verbal and written communication skills, preferably in a second language like Chinese or Bahasa Indonesia or Bahasa Melayu, in addition to English

* Experience and interest in education, entrepreneurship and Asia – you need to be passionate about what we do and what we are about; preferably, you should have understanding and experience managing cross-border business development, primarily between US and Southeast Asia (Singapore)

* Software skills and social media experience – you must be proficient in PowerPoint, Excel and Word; and have experience in using Twitter, Facebook, Instagram, LinkedIn and other social media platforms for business

* Culture fit – we are a small group in SF and would prefer someone who can work with the existing team, and someone who demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy, and has initiative and exceptional organizational and multitasking skills in a fast paced environment