TRANSFORMING THE CONTACT CENTRE EXPERIENCE

Singtel Innov8

A streamlined Customer Contact Centre is essential for a positive customer experience. The key challenge is in ensuring that service agents are able to access the right information and services in order to provide a customer-centric solution.

Current issues with contact centres include often having customer data stored across multiple systems, accessing multiple applications and back office functions not linked to front end operations, leading to potential errors and delays.

We are looking for innovative, next-generation contact centre platforms that deliver a better experience for customers, including the ability for customers to self-manage their service queries.

If you are currently working on suitable solutions, then we would like to invite you to participate in this programme. Apply now at innov8connect.com

Singtel Innov8 Connect programme bridges startups and Singtel Group to create innovative solutions for business challenges, offering up to S$75,000 for solution validation.

Project Value:

Selected start-ups will be provided with up to S$75,000 to test and validate the solutions with Singtel and Optus, its Australian arm, as proof-of-concepts

Submission Deadline:

Oct 31 2016

Status:

Closed